Your GP Practice Team

What is a care navigator?

We are an important part of the health care team providing the first point of contact for all patients who contact the practice. Our job is to make sure patients get access to the right care as quickly as possible.

When you call the surgery, we need to ask you a few questions about the nature of your enquiry, all the information you provide is completely confidential.

We are trained to quickly assess your needs in order to signpost you to the right member of our health care team, whether that’s a GP, Paramedic, MSK, Nurse, Social prescriber, Community pharmacist or someone else and whether your condition can be dealt with online, over the telephone or a face-to-face appointment.

Those with the greatest clinical need will be prioritised first.

We hope this helps you understand further your GP Practice Team.