Practice Manager

The practice manager has overall responsibility for non-clinical matters and is here to ensure the smooth running of the practice. If you have a problem with the service you have received or any suggestions for improvements to the services we offer, please do not hesitate to contact our Practice Manager, Ms Debbie Short.

Receptionists

Our receptionists are here to help you obtain the best possible service from the practice. In order to do this, they sometimes need to judge the urgency of your request and may need to ask you a few questions.

Please rest assured that the rules of confidentiality apply equally to all practice staff. A brief explanation of your problem may enable them to suggest the right person for advice, or offer the most suitable appointment. Please help them to help you.

Secretaries

(Tel: 0118 927 3415 / 927 3417 between 8.00am – 5.00pm)
Their duties include arranging hospital referral appointments and liaison between the hospital consultants and your doctor.

Other Administrative Staff

We also employ a range of other staff who, despite not meeting patients directly, provide valuable support to the practice in maintaining a high standard of patient services.

• Surgical Unit Manager Jo Sullivan (Tel: 0118 927 3420, Appointments and general enquiries for minor surgery only)
• Operations Manager Mrs Rachel Young
• Reception Manager Mrs Natalie Poole
• Administration Manager Mrs Lyn Skelton