Patient Access


This document sets out how the Loddon Vale Practice ensures that all patients are able to access timely and appropriate clinical care.


  • Patients are able to access information, care or treatment by a GP or appropriate member of the practice team in line with their clinical needs.
  • The ability of patients to access the above does not vary on account of characteristics such as age, disability, gender, race, religion or belief, sexual orientation, geography (provided they live within the Practice boundary) or socio- economic status.
  • Clinicians and staff are able to manage available resources to meet demand effectively so that the best possible levels of service and access are maintained at all times.
  • Patients and carers are aware of how to get the best from the practice and are involved in monitoring and developing the systems and procedures to ensure that their needs are met.

Patients Rights and Responsibilities

Patients Rights

As a patient you have the right to:

  • join any geographically appropriate practice of your choice in the area where you live following acceptance by the practice or to change your choice of practice;
  • easily-accessible information about the Loddon Vale practice and how to access care via the practice leaflet and website;
  • appropriate urgent care. The Loddon Vale Practice, wherever possible aims to provide urgent care on the day.
  • clear information about your treatment in a suitable format and language so that you and the clinician may make an informed decision about the best course of action;
  • privacy and confidentiality;
  • be treated with dignity and respect at all times (including access to a chaperone if required);
  • comment of complain if you are not satisfied with the service provided.
  • be registered in accordance with NHS England’s “Patient Registration” standard operating procedure.
  • be registered or receive treatment without delay where the patient cannot produce photo ID or proof of address.

Patients Responsibilities

As a patient it is your responsibility to:

  • treat all practice staff with respect raising any concerns politely and calmly without resorting to any abusive behaviour;
  • ensure you attend any appointment made at the surgery and arrive on time;
  • cancel an unwanted appointment as soon as possible so it can be offered to someone else;
  • inform the practice if you change your address, landline and/or mobile telephone number and email address so the practice can contact you urgently if needed;
  • inform the Practice if you move outside the Practice boundary as you will need to register with another surgery.
  • inform the practice if you have any special needs, including communication needs, so the practice can make any necessary arrangements;
  • let a member of the practice staff know if you are unsure about or dissatisfied with your care so that it can be explained or put right;
  • do your best to look after your own health, following guidance and advice provided
    by the practice;
  • use the services of the practice appropriately.

Surgery Opening Hours and Appointment Times

Please note opening hours on the practice website and patient notice boards as these may change.