Urgent Appointments
We always have on the day appointments with the duty team which are released at 8am every day. These appointments are for patients who are unwell, symptomatic and cannot wait for routine appointments.
However, if your condition has been ongoing for a long time, we may ask you to book a routine appointment.
The duty team consists of GPs, paramedics, advanced clinical and nurse practitioners and a prescribing pharmacist.
To request an urgent appointment for today, see our opening times:
- Phone us on 0118 969 0160.
You can also use the NHS App to make and cancel appointments and order repeat prescriptions. Please download the app for other options.
When you call, our care navigators will ask you questions about your health condition and will use your answers to direct you to the most suitable doctor, nurse or healthcare professional to help you.
Routine Appointments
Routine appointments are available for all GPs and nurses and can be booked up to 6 weeks in advance. Please ring after 11am Monday to Friday to book one of these. However, some appointments are released 2 weeks in advance – we will advise you during your call whether these are available.
To request a routine appointment in advance, see our opening times:
- Phone us on 0118 969 0160.
- Use your NHS account (through the NHS website or NHS App) or Patient Access to book an appointment, screening test or vaccination.
Our care navigators will ask questions about your health condition in order to assign you quickly and effectively to the most appropriate clinician.
Patients can book in to see any clinician, however, for consistency it is always advisable to go back to the same clinician who has been dealing with an issue.
Different clinicians deal with different issues. For example, menopause or perimenopause issues – we would advise booking in with one of our female GPs.
Patients can choose if they would like to be seen face to face or have a telephone call with a clinician.
We have a regular skin lesion clinic to check patient’s moles. Please call to make an appointment.
Patients aged between 9 and 75 years old can self-refer for physiotherapy via our website. The physiotherapists will contact you directly once you have submitted a request.
Please be assured all staff are bound by confidentiality.
Get Medical Advice from a Doctor or Nurse
To ask a non-urgent medical question:
- Fill out an ask a doctor a question form.
- Fill out an ask a nurse a question form.
We will respond within 3 working days during opening times.
Blood Test Appointments
Due to ever increasing demands on our services, please be aware that you will be asked to take your blood form to one of the following clinics unless you are frail, undergoing cancer treatment, or needing regular blood tests for warfarin or rheumatology:
- Royal Berkshire Hospital, Reading & Bracknell Urgent Care Centre, Brants Bridge
These are prebooked appointments ONLY so please click: - Children’s Blood tests aged 5 – 12 years
- These are prebooked appointments ONLY at Royal Berkshire Hospital booked online or by phoning 0300 613 4117
- Children’s Blood tests aged under 5 years & children with special needs
- These are prebooked appointments ONLY at Royal Berkshire Hospital at Kempton Ward, please ring 0118 322 7383
The results will come back to the clinician who requested the test & the results can be viewed online via the NHS app.
Please do not attend a blood test at Bracknell unless you have been given a blood form.
Minor Surgery Unit
We have a custom-built and superbly equipped minor surgery suite on the premises. Our standards are such that we are an approved provider of secondary care minor surgery for local primary health care trusts and currently manage a range of minor operations on behalf of the Royal Berkshire Hospital.
The clinicians conduct simple minor surgical procedures in the surgery and Dr Omid Entekhabi-Fard leads the team who have specific skills in more complex minor surgical procedures. Our waiting time to the operation is short and, as well as saving you time, this service saves you a couple of trips to the hospital.
If you have a minor skin lesion that concerns you, please see your GP who may refer you to the unit.
The unit is also able to provide a male sterilisation service (vasectomy under local anaesthetic). This service is accessed through your GP on the NHS or privately.
Enhanced Access
We are here for you, for longer
GP appointments are now available in your area during the evenings and at the weekends.
To book an appointment contact your practice.
Get Fast Help from a Pharmacist
Pharmacists can give you advice on a range of conditions and suggest medicines that can help.
They may also be able to offer treatment and some prescription medicine for some conditions, without you needing to see a GP (this is called Pharmacy First). Conditions they can treat as part of Pharmacy First are:
- Earache (aged 1 to 17 years).
- Impetigo (aged 1 year and over).
- Infected insect bites (aged 1 year and over).
- Shingles (aged 18 years and over).
- Sinusitis (aged 12 years and over).
- Sore throat (aged 5 years and over).
- Urinary tract infections or UTIs (women aged 16 to 64 years).
If you go to a pharmacy with one of these conditions, the pharmacist will offer you advice, treatment or refer you to a GP or other healthcare professional if needed.
They will then update your GP health record.
If you are not within these age ranges, a pharmacist can still offer advice, but you may need to see a GP for treatment.
More information can be found on how pharmacies can help – NHS (www.nhs.uk).
Health Reviews and Assessments
For health reviews, including asthma reviews and smoking cessation, please visit our online forms page.
Your Appointment
However you choose to contact us, we may offer you a consultation:
- By phone.
- Face to face at the surgery.
- On a video call.
- By text or email.
Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.
Cancelling or Changing an Appointment
Please inform us as soon as possible if you cannot attend an appointment, for any reason. This will allow us to give the appointment to someone else.
To cancel your appointment:
- Use your NHS account (through the NHS website or NHS App).
- Use the GP online system: Patient Access.
- Phone us on 0118 969 0160 during opening times.
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- If there is a specific doctor, nurse or other health professional you would prefer.
- If you would prefer to consult with the doctor, nurse or other health professional by phone, face-to-face, by video call or by text or email.
- If you need an interpreter.
- If you have any other access or communication needs.
Home Visits
Home visits can be arranged for housebound patients by calling us in the morning, ideally by 10:30am so we can organise these. Either the registered GP or someone from the duty team will visit and they may phone beforehand.
Please advise us of your key safe number, or how we can enter the property.