Our Appointment System

Routine appointments

Routine appointments are available for all GP’s & nurses & these can be booked up to 6 weeks in advance, ring us after 11am Monday to Friday. However, some appointments are released 2 weeks prior, we will advise you which this applies to.

Our Care Navigators will enquire regarding your reason for your attendance or a description of your illness in order that the most appropriate clinician is assigned to you quickly and effectively.

Patients can book in to see any clinician however it is always advisable to go back to the same clinician who was dealing with an issue for consistency.

Different clinicians deal with different issues e.g. regarding menopause or perimenopause we would advise booking in with one of our female GP’s.

Patients can choose if they would like to be seen face to face or have a telephone call with a clinician.

We have a weekly skin legion clinic to check patient’s moles.

Patients can self-refer to our physio’s & can see any patient aged 9 – 75 years old.

Please be assured all staff are bound by confidentiality.

On the day appointments

We always have on the day appointments with the duty team which are released at 8am every day. These appointments are for patients who are unwell, symptomatic & cannot wait for routine appointments.

However, if your condition has been ongoing for a long time, we may ask you to book a routine appointment.

The duty team consists of us GP’s, paramedics, nurse practitioners & prescribing pharmacist.

Make an Appointment

Please view our practice opening hours

Telephone: 0118 969 0160

You can also use the NHS App to make, cancel, order repeat prescription and many more options.

• Ask Doctor a question online
• Ask nurse a question online

Please inform us as soon as possible if you cannot attend an appointment for any reason. This will allow us to give the slot to someone else.

Home Visits

Home visits can be arranged for housebound patients by calling us in the morning, ideally by 10.30am so we can organise these. Either the registered GP or someone from the duty team will visit & they may call beforehand.

Please advise us of your key safe number or how we can enter the property.

Results of blood tests, urine tests & Xray results

GPs can discuss test results once they have arrived back, most tests can take five working days however some tests can take longer. Depending on the result of your test the GP may want to speak to you routinely or within a shorter period.

The results service is available between 11.00am and 5.00pm Monday to Friday on 0118 969 0160.

To maintain confidentiality, results will only be given to patients themselves or to the parents/legal guardians of minors.

Test results are available via online access through the NHS app (more information can be found further down this page)

Call 111

Call 111 at any time, 24 hours a day. You will speak to NHS professional staff who will help guide you on any medical issue.

Calls to 111 are free from landlines and mobiles.

Minor Surgery Unit

We have a custom-built and superbly equipped minor surgery suite on the premises. Our standards are such that we are an approved provider of secondary care minor surgery for local Primary Health Care Trusts and currently manage a range of minor operations on behalf of the Royal Berkshire Hospital.

GPs conduct simple minor surgical procedures in the surgery and Dr Omid Entekhabi-Fard leads a team of GPs who have specific skills in more complex minor surgical procedures. Our waiting time to the operation is short and, as well as saving you time, this service saves you a couple of trips to the hospital.
If you have a minor skin lesion that concerns you, please see your GP who may refer you to the unit.

The unit is also able to provide a male sterilisation service (vasectomy under local anaesthetic). This service is accessed through your GP on the NHS or privately.

NHS App

The NHS App gives you a simple and secure way to access a range of NHS services. Download the NHS App on your smartphone or tablet via the Google play or App store. You can also access the same services in a web browser by logging in through the NHS website.

Get fast help from a Pharmacist

Pharmacists can give you advice on a range of conditions and suggest medicines that can help.

They may also be able to offer treatment and some prescription medicine for some conditions, without you needing to see a GP (this is called Pharmacy First). Conditions they can treat as part of Pharmacy First are:

• earache (aged 1 to 17 years)
• impetigo (aged 1 year and over)
• infected insect bites (aged 1 year and over)
• shingles (aged 18 years and over)
• sinusitis (aged 12 years and over)
• sore throat (aged 5 years and over)
• urinary tract infections or UTIs (women aged 16 to 64 years)

If you go to a pharmacy with one of these conditions, the pharmacist will offer you advice, treatment or refer you to a GP or other healthcare professional if needed.

They will then update your GP health record.

If you are not within these age ranges, a pharmacist can still offer advice, but you may need to see a GP for treatment.

More information can be found:  How pharmacies can help – NHS (www.nhs.uk)

Health Review & Assessment Clinic

For Health reviews, including Asthma reviews and Smoking cessation please visit our Health Review and Assessment Clinic.